This webinar is for Australian Local Government Staff only.
Your council doesn’t have a documentation problem. It has a capture problem.
For years, councils have tried to keep processes current the same way:
- Run a workshop.
- Map the process.
- Write the SOP.
- Get it reviewed.
- Publish it.
Then watch it become outdated.
Meanwhile, the people doing the work are already explaining how it gets done every day - in documents, PDFs, screen recordings, conversations and existing process knowledge.
What if you captured that instead of asking them to document everything again?
Join this practical ALGIM webinar to see how Flowingly’s new Creation Hub uses AI to turn the knowledge your council already has into clear, usable SOPs, process maps and workflows.
You’ll see how councils can:
- Turn existing documents, recordings and staff know-how into documented processes
- Capture how work actually happens without dragging people into another mapping workshop
- Convert existing PDF forms into digital workflows
- Keep process knowledge useful when systems, policies and people change
- Spend less time documenting work - and more time improving it
And we won’t just show you a polished demo.
Bring a real process from your org to the session and we’ll turn it into an SOP, process map or workflow live.
Because the best way to document council work might be to stop asking people to document it.
About the Presenters:
Sean Wallace
VP Sales & Community
Flowingly
As VP of Sales at Flowingly and a former Product lead, Sean has spent the last decade watching process work break down because it was designed for a slower world.
He works with councils, government, and energy providers where SOPs are out of date, process maps don’t reflect reality, and “continuous improvement” has quietly turned into document maintenance.
Sean’s focus is the next shift in process tooling - from passive documentation to active systems that observe work, adapt to change, and stay aligned without relying on heroics.
A self-confessed no-code nerd, he’s on a mission to end the productivity crisis across NZ and Australia by building tools that keep up with how organisations actually operate.
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Will Dowden
Head of Community
Flowingly
As Head of the Flowingly Community, Will works closely with process improvement practitioners across local government, seeing first-hand how councils are tackling the challenge of capturing and maintaining organisational knowledge.
He sees where traditional approaches to process documentation break down - from outdated SOPs and process maps to valuable knowledge trapped in documents, recordings and people’s heads.
His focus is the practical side of improvement: how councils can use AI and modern process tools to capture how work actually happens, turn that knowledge into something useful, and keep it current as systems, policies and people change.
Will brings a hands-on perspective to the future of process management, grounded in what organisations can realistically adopt, govern and embed into everyday work.
