Why This Matters for Councils

Supporting Capability in a Busy Council Environment

Council teams work in fast-paced environments where staff need practical skills they can apply immediately.

This initiative supports councils to:

• Deliver consistent service to the community
• Build leadership and communication capability
• Support staff wellbeing and resilience
• Provide ongoing development across teams

Why ALGIM is Offering This to Members

A New Capability Development Opportunity for ALGIM Members

ALGIM is committed to supporting capability development across the local government sector.

Through this initiative, member councils can access:

• Discounted member pricing
• Organisation-wide access for staff
• Flexible learning that fits into the workday
• A scalable development solution across departments

Consistent Capability Across Teams

Cost-Effective and Scalable

Built for Real Workdays

Designed for Local Government

• Create a shared approach to service and communication
• Build consistent behaviours across departments
• Support organisational standards

• One solution for the whole organisation
• No need to run frequent external workshops
• Works for councils of all sizes

• Short learning sessions
• Easy to use in team meetings
• Supports just-in-time learning

• Relevant to public-facing roles
• Practical workplace scenarios
• Supports everyday council work

Service and Communication

• Customer service
• Communication skills
• Conflict management

Leadership and Wellbeing

• Leadership development
• Coaching skills
• Stress and resilience

Culture and Compliance

• Te Reo Māori awareness
• Health and safety
• Cybersecurity

Frontline Staff

• Supporting positive customer interactions
• Managing difficult situations
• Improving communication

Team Leaders

• Running short team learning sessions
• Coaching staff
• Supporting performance conversations

Managers

• Building leadership capability
• Supporting staff development
• Strengthening team culture

Organisation-Wide

• Onboarding new staff
• Supporting capability frameworks
• Providing consistent development across teams